ASUS ROG G56JR - Common Problems and Solutions

Notebook PC User Manual

A-11

Hardware Problem - Built-in Camera

The built-in camera does not work correctly.

1. Check “Device Manager” to see if there are any problems.
2. Try reinstalling the webcam driver to solve the problem.
3. If the problem is not solved, update the BIOS to the latest

version and try again.

4. If the problem still exist, contact your local service center and

ask an engineer for assistance.

Hardware Problem - Battery

Battery maintenance.

1. Register the Notebook PC for a one-year-warranty using the

following website:

http://member.asus.com/login.aspx?SLanguage=en-us

2. Do NOT remove the battery pack while using the Notebook

PC with the AC adaptor to prevent damage caused by the
accidental power loss. The ASUS battery pack has protection
circuitry to prevent over-charging so it will not damage the
battery pack if it is left in the Notebook PC.

Hardware Problem - Power ON/OFF Error

I cannot power ON the Notebook PC.

Diagnostics:

1. Power On by Battery only? (Y = 2, N = 4)
2. Able to see BIOS (ASUS Logo)? (Y = 3, N = A)
3. Able to load the OS? (Y = B, N = A)
4. Adapter power LED ON? (Y = 5, N = C)
5. Power ON by Adapter only? (Y = 6, N = A)
6. Able to see BIOS (ASUS Logo)? (Y = 7, N = A)
7. Able to load the OS? (Y = D, N = A)

A-12

Notebook PC User Manual

Symptom & Solutions:

A. Problem might be in the MB, HDD, or NB; visit a local service center

for assistance.

B. Problem caused by the operating system, try restoring your system us-

ing the recovery partition or disc.

IMPORTANT! You must backup all your data to another location
before recovering.

C. Adapter problem; check the power cord connections, otherwise visit

a local service center for replacement.

D. Battery problem; please check the battery contacts, otherwise visit a

local service center for repair.

Hardware Problem - Wireless Card

How to check whether a Notebook PC is equipped with a wireless
card?

A. Enter Control Panel -> Device Manager. You will see whether

the Notebook PC has a WLAN card under the “Network Adapter”
item.

Mechanical Problem - FAN / Thermal

Why is the cooling fan always ON and the temperature high?

1. Make sure that the FAN works when the CPU temperature is

high and check whether there is air flow from the main air vent.

2. If you have many applications running (see taskbar), close them

to decrease system load.

3. The problem may also be caused by some viruses, use anti-virus

software to detect them.

4. If none of the above help, try restoring your system using the

recovery partition or DVD.

IMPORTANT! You must backup all your data to another location
before recovering.

Notebook PC User Manual

A-13

CAUTION! DO NOT connect to the Internet before you have
installed an anti-virus software and Internet firewall to protect
yourself from viruses.

Software Problem - ASUS bundled software

When I power ON the Notebook PC, there will be an “Open policy file
error” message.

A. Reinstall the latest version “Power4 Gear” utility to solve your

problem. It is available on the ASUS website.

Unknown Reason - Blue screen with white text

A blue screen with white text appears after system bootup.

1. Remove additional memory. If additional memory was installed

after purchase, power OFF, remove the additional memory, and
power ON to see if the problem is due to incompatible memory.

2. Un-install software applications. If you have installed software

applications recently, they may not be compatible with your
system. Try to un-install them in Windows Safe Mode.

3. Check your system for viruses.
4. Update the BIOS to the latest version with Easy Flash in

Windows or AFLASH in DOS mode. These utilities and BIOS files
can be downloaded from the ASUS website.

WARNING! Ensure your Notebook PC does not lose power during
the BIOS flashing process.

A-14

Notebook PC User Manual

5. If problem still cannot be solved, use the recovery process to

reinstall your entire system.

IMPORTANT! You must backup all your data to another location
before recovering.

CAUTION! DO NOT connect to the Internet before you have
installed an anti-virus software and Internet firewall to protect
yourself from viruses.

Ensure that you install the “Intel INF Update” and “ATKACPI”
drivers first so that hardware devices can be recognized.

6. If the problem still exist, contact your local service center and

ask an engineer for assistance.

Notebook PC User Manual

A-15

Software Problem - BIOS

Updating the BIOS.

1. Please verify the Notebook PC’s exact model and download the

latest BIOS file for your model from the ASUS website and save
it in your flash disk drive.

2. Connect your flash disk drive to the Notebook PC and power on

the Notebook PC.

3. Use the

Start Easy Flash function on the Advanced page of the

BIOS Setup Utility. Follow the instructions shown.

4. Locate the latest BIOS file and start updating (flashing) the BIOS.

ASUS Tek. Easy Flash Utility

[

]: Switch [

] : Choose [q] : Exit

FLASH TYPE:

Generic Flash Type

Current Platform
Platform: G56
Version: 200
Build Date: Dec 6 2011

New Platform
Platform: Unkown
Version: Unkown
Build Date: Unkown

5. You must Restore Defaults on the Exit page after updating

(flashing) the BIOS.

: Select Screen

:

Select Item

Enter: Select
+/—: Change Opt.
F1: General Help
F9: Optimized Defaults
F10: Save ESC: Exit

Version 2.01.1208. Copyright (C) 2011 American Megatrends, Inc.

Aptio Setup Utility - Copyright (C) 2011 American Megatrends, Inc.
Main

Advanced

Chipset Boot Security Save & Exit

POST Logo Type

[Static]

Start Easy Flash

Play POST Sound

[No]

Speaker Volume

[4]

Internal Pointing Device

[Enabled]

Wake On Lid Open

[Enabled]

ASUS USB Charger+ in battery mode

[Disabled]

Intel Virtualization Technology

[Disabled]

VT-d

[Enabled]

SATA Configuration
Intel(R) Anti-Theft Technology Configuration
USB Configuration
Intel(R) Smart Connect Technology
Network Stack

Press ENTER to run the utility
to select and update BIOS.

FS0

FS1